Technical Support
Maxphotonics offers extensive Level-3 support, including optical services, complete spare part availability, and full training programs, across all global locations.
What sets us apart isn’t just scale, but focus. While our footprint spans the globe, our strength lies in precise, localized service—through over 15 support locations and teams who understand the needs of your manufacturing environment. From integrated laser sources, we help industries do more, waste less, and build better.
Step 1Rapid ResponseTechnical support within 3 business hours, call-back guaranteed
1Step 2Remote DiagnosticsCW lasers assessed remotely to minimize downtime
2Step 3Global DispatchOn-site dispatch within 8 business hours, if needed
3Step 4Swift RepairRepairs completed within 36 hours of product receipt
4Step 5Stock & BackupMajor parts and backup lasers available in key global hubs
5Step 6Measured ResultsAverage global repair time: 2.1 days
47% completed in <24h
87% completed in <3 days
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Maxphotonics GmbH
Dornierstraße 11
82205 Gilching